Support and Contact Details

For Urban Global, and all Urban E-Learning courses.

Asia Pacific



Suite 1, 17 Henry Street SPRING HILL QLD 4000


P.O. Box 575, SPRING HILL QLD 4004


Level 26 44 Market Street Sydney NSW 2000 Australia


Level 18 & 27 101 Collins Street Melbourne VIC 3000




We aim to provide our students with high levels of access to professional and timely support. During business hours (8am to 5pm AEST) we typically have 4 to 5 support and trainer personnel on deck to look after your inquiry.

As some support, and most assessment-related interactions can take more than five minutes, we can’t always provide instant support, but you can rest assured all the support channels below are constantly monitored by our team and we will respond as fast as we can.

Please choose the support channel you prefer:

1. Live Chat (best if you have the time now, and want to interact directly with a support agent).  A small wait time may apply.
2. Create a support ticket (This goes straight into our monitored ticketing dashboard, and you would expect a response mostly by email, or sometimes phone call.)
3. Leave us an audio message directly from your computer or phone (Your details and message go straight into our monitored ticketing dashboard, and you would expect a response by email or phone call.)

Contact Us

For non support related inquiries, you may prefer to fill out the form below:

Contact Us


Australia’s #1 provider of transport & logistics industry legislation compliance training, consulting and auditing, through our company Chain of Responsibility Australia.

2018: Selected by Liquor & Gaming NSW to partner with them to build the first NSW liquor Licensee training course, due for release 1 November 2018.

2016: launch of our National Police Checks Online service. See more at Urban Verified Police Checks.

2017: Urban Global is proud to be one of the first RTO’s to be approved by OLGR NSW to deliver the NSW RSA course online.