Support and Contact Details
For Urban Global, and all Urban E-Learning courses.
CORPORATE HEAD OFFICE BRISBANE
Suite 1, 17 Henry Street SPRING HILL QLD 4000
P.O. Box 575, SPRING HILL QLD 4004
Level 26 44 Market Street Sydney NSW 2000 Australia
Level 18 & 27 101 Collins Street Melbourne VIC 3000
We aim to provide our students with high levels of access to professional and timely support. During business hours (8am to 5pm AEST) we typically have 4 to 5 support and trainer personnel on deck to look after your inquiry.
As some support, and most assessment-related interactions can take more than five minutes, we can’t always provide instant support, but you can rest assured all the support channels below are constantly monitored by our team and we will respond as fast as we can.
Please choose the support channel you prefer:
1. Live Chat (best if you have the time now, and want to interact directly with a support agent). A small wait time may apply.
2. Create a support ticket (This goes straight into our monitored ticketing dashboard, and you would expect a response mostly by email, or sometimes phone call.)
3. Leave us an audio message directly from your computer or phone (Your details and message go straight into our monitored ticketing dashboard, and you would expect a response by email or phone call.)
For non support related inquiries, you may prefer to fill out the form below: